Last Updated: 30th July 2025

At Rewind & Remember, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or purchase our bespoke memory products.

1. Who We Are

Rewind & Remember is a UK-based business that creates personalised video products including memory DVDs and digital keepsakes.

📧 Contact: ukmontagevideos@gmail.com

2. What Information We Collect

We may collect the following personal data when you use our website or place an order:

• Name

• Email address

• Postal address

• Phone number (if provided)

• Payment details (processed securely by third-party providers)

• Photos, videos, or other media you provide for product creation

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your order

• Communicate with you regarding your order or enquiry

• Create your bespoke product using your submitted content

• Maintain records for accounting and legal compliance

• Improve our services and customer experience

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. How Your Media Is Handled

Any photos, video clips, or music files you provide will be used solely for the purpose of creating your personalised product. Files may be stored securely for a limited time during production and then deleted after project completion, unless otherwise agreed.

5. Payment Information

All payments are processed securely via third-party platforms such as Wix Payments or PayPal. We do not store or have access to your full payment details.

6. Data Security

We use appropriate technical and organisational measures to safeguard your data. However, please be aware that no internet transmission is ever 100% secure.

7. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Object to or restrict data processing

• Withdraw consent (where applicable)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Cookies

Our website may use cookies to improve site functionality and user experience. By using the site, you consent to the use of cookies. You can manage your preferences in your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

If you have any questions or concerns about this policy or how your data is handled, please contact us at:
📧 ukmontagevideos@gmail.com